Refund policy

Returns and refunds

Every item in this store is printed to order. Nothing is pre-made and nothing is held in stock, so each piece exists because you asked for it. That shapes how returns work here, and we would rather be straight with you about it before you buy than after.

If something is wrong with your order

If your item arrives misprinted, damaged, defective, or is not what you ordered, we will replace it or refund it in full — your choice. There is no charge, and you do not need to send the original item back unless we specifically ask.

Contact us within 30 days of delivery at sauvachi@gmail.com with your order number and a photo of the problem. A photo is genuinely all we need; there is no form to fill in and nothing to argue about.

If you simply changed your mind

Because items are made individually after you order, we are not able to accept returns or offer refunds for change of mind, or for ordering the wrong size. Please use the sizing information on the product page before ordering, and email us if you are unsure — we would much rather help you pick the right size than process a return we cannot resell.

This does not affect your statutory rights. If you are a consumer in a country whose law grants you a cancellation or withdrawal right that applies to made-to-order goods, that right stands, and this policy does not limit it. Contact us and we will honour it.

Sizing

Sizing details are on each product page. Garments are described as they actually fit rather than by a generic chart. If a measurement you need is missing, ask us and we will measure it.

Cancelling an order

You can cancel for a full refund any time before your item enters production. Production usually begins within a few hours of ordering, so email us as soon as possible. Once printing has started the item cannot be cancelled, because it cannot be sold to anyone else.

How refunds are paid

Approved refunds go back to the original payment method. Depending on your bank or card issuer it can take 5–10 business days to appear after we process it. Shipping charges are refunded when the fault was ours.

Contact

Email sauvachi@gmail.com. A real person reads it.